Quit line:
Hello, Washington Tobacco Quit Line, this is Tracy. How can I help you?

Caller:
Hello, I'm interested in quitting tobacco and was told you could help.

Quit line:
Let me congratulate you for thinking about quitting and thanks calling us, we know this can be a difficult decision. We're here to support you and help you during the process. Let me get some information from you and then we can get started.

Caller:
Well, I've tried quitting several times before, but nothing seems to work. I'm not even sure I can do it, but I really want to try.

Quit line:
Being tobacco-free takes practice, some people try several times before they give it up for good. Today you'll learn techniques that will help you reach your goal.

Caller:
OK. How does this program work?

Quit line:
First, we'll need to build a personalized program because every person's situation is different, and we want to make sure this works for you. As part of your quit plan, we'll work together to prepare you to be tobacco-free. We'll discuss ways to increase your success, including helping you prepare for and set a quit date. In addition to the phone support, we'll send you a kit with lots of good ideas and information about what to expect and suggestions of what's worked for others. Are you ready to start?

Caller:
Yes.

Quit line:
OK. Let's get started